Feeling & Dealing: COVID-19 Insights for Uplighters, friends & family
As a UX Lead at Uplight, I have the unique opportunity to talk directly to the people who use our products. Because our Orchestrated Energy Program means that we’re virtually visiting peoples’ homes, adjusting their thermostats and potentially impacting their comfort, I’ve been spending a lot of time digging into what is important to our participants during these “unprecedented times.” I’ve been examining what they’re worried about, how they’re coping, and how we can continue to serve our utility clients without creating negative impacts for their customers.
Because our utility clients serve such a broad swath of the population, the lessons we’re learning don’t just apply to a niche user group, they apply to all of us. So Uplight’s HR manager asked if I could adapt the findings I’d compiled during my product research and present them as a webinar to coworkers and their friends and family - not just to create empathy for the people using our products, but so that we as an Uplight community could start to unpack our own experiences a little bit.